Changelog
Every data update, correction, and methodology change is logged here and in each clinic's own change history. The rating updates whenever the underlying public data changes.
| Date | Subject | Change |
|---|---|---|
| 2026-10-16 | Methodology v1.4.2 | Clarified when dentist names count: a name published by the clinic counts when it lets a patient find the dentist in a professional register; a first name alone is not enough, nor is a first name with a patronymic where surnames are in use. Applied the same day to the clinics whose own channels name their dentists by first name only, which lose the points for dentist names. No other score changes. |
| 2026-10-07 | Methodology v1.4.1 | Added a limit on re-checks made at a clinic's request: the next request from the same clinic about its own page is taken up no sooner than one month after the last re-check made at its request, which is dated in the clinic's change history; requests sent earlier are not processed. Corrections reported by anyone else are handled as before. No score changes. |
| 2026-10-05 | Bondi Junction Dental Clinic | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Bridge Street Dental Clinic (Dr Elena Donets) | Read the clinic's Google listing on 2026-10-05 in 4 review orders (9 distinct reviews, dated 2018-08-26 to 2026-09-05; 4.9 from 36): recurring complaints false. |
| 2026-10-05 | Bridge Street Dental Clinic (Dr Elena Donets) | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Lumière Dental Centre | Read the clinic's Google listing on 2026-10-05 in 2 review orders (13 distinct reviews, dated 2014-12-11 to 2026-09-15; 5.0 from 197): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Lumière Dental Centre | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Macquarie Dental | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2017-07-24 to 2026-09-25; 4.9 from 255): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Macquarie Dental | onOtherPlatforms true → false: the RateMDs page it rested on is unclaimed and has no reviews. No profile found on WhatClinic, Dental Departures or Trustpilot. |
| 2026-10-05 | Macquarie Dental | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Pitt Street Dental Centre | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2017-05-28 to 2026-10-03; 4.9 from 556): recurring complaints false. |
| 2026-10-05 | Pitt Street Dental Centre | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Simply Dental Chatswood | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2019-08-14 to 2026-09-29; 4.9 from 315): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Simply Dental Chatswood | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Sydney CBD Dentistry | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2016-01-14 to 2026-04-29; 4.8 from 138): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Sydney CBD Dentistry | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Sydney Dental Aesthetics & Implants | Read the clinic's Google listing on 2026-10-05 in 4 review orders (12 distinct reviews, dated 2019-02-20 to 2026-08-30; 4.8 from 87): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Sydney Dental Aesthetics & Implants | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Sydney Dental Implant Centre | Read the clinic's Google listing on 2026-10-05 in 4 review orders (8 distinct reviews, dated 2026-01-12 to 2026-09-20; 5.0 from 28): recurring complaints false. |
| 2026-10-05 | Sydney Dental Implant Centre | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Sydney Dental Surgeons | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2025-12-17 to 2026-09-17; 4.9 from 59): owner replies false; recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | Sydney Dental Surgeons | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | The Paddington Dental Surgery | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2026-07-03 to 2026-10-02; 5.0 from 531): owner replies false; recurring complaints false. |
| 2026-10-05 | The Paddington Dental Surgery | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | TLC Dental (Dr Leonard Hoffenberg) | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2015-06-03 to 2026-09-30; 5.0 from 257): recurring complaints false; suspicious review patterns false. |
| 2026-10-05 | TLC Dental (Dr Leonard Hoffenberg) | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-02 | Bondi Junction Dental Clinic | Review-platform presence checked on 2026-10-02: no profile found on the platforms checked. |
| 2026-10-02 | Bondi Junction Dental Clinic | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Bridge Street Dental Clinic (Dr Elena Donets) | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | Bridge Street Dental Clinic (Dr Elena Donets) | Review-platform presence checked on 2026-10-02: no profile found on the platforms checked. |
| 2026-10-02 | Bridge Street Dental Clinic (Dr Elena Donets) | Read the clinic's website HTML on 2026-10-02: structured data: absent. |
| 2026-10-02 | Lumière Dental Centre | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | Lumière Dental Centre | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | Lumière Dental Centre | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Macquarie Dental | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | Macquarie Dental | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Simply Dental Chatswood | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Sydney CBD Dentistry | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | Sydney CBD Dentistry | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | Sydney CBD Dentistry | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Sydney Dental Aesthetics & Implants | Facebook presence re-checked on 2026-10-02: the clinic's Facebook page is inactive. |
| 2026-10-02 | Sydney Dental Aesthetics & Implants | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | Sydney Dental Aesthetics & Implants | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Sydney Dental Implant Centre | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | Sydney Dental Implant Centre | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Sydney Dental Surgeons | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | Sydney Dental Surgeons | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | Sydney Dental Surgeons | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | The Paddington Dental Surgery | Review-platform presence checked on 2026-10-02: listed on another review platform. |
| 2026-10-02 | The Paddington Dental Surgery | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | TLC Dental (Dr Leonard Hoffenberg) | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-02 | TLC Dental (Dr Leonard Hoffenberg) | Review-platform presence checked on 2026-10-02: no profile found on the platforms checked. |
| 2026-10-02 | TLC Dental (Dr Leonard Hoffenberg) | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-01 | Bridge Street Dental Clinic (Dr Elena Donets) | Review platforms re-checked: no profile confirmed on WhatClinic or HealthEngine, and WordOfMouth, RateMDs and Whitecoat could not be read, so "reviewed on other platforms" changed from yes to unknown. |
| 2026-10-01 | Macquarie Dental | Other review platforms re-checked on 2026-10-01: RateMDs (profile of one of the practice's dentists at the practice, no reviews yet); the Birdeye page cited before only repeats Google reviews. |
| 2026-10-01 | Pitt Street Dental Centre | Other review platforms re-checked on 2026-10-01: WhatClinic and Word of Mouth (clinic pages, no reviews yet); the Birdeye page cited before only repeats Google reviews. |
| 2026-10-01 | Simply Dental Chatswood | Other review platforms re-checked on 2026-10-01: Yelp (business page linked from the clinic's website); the Trustindex widget cited before only repeats Google reviews. |
| 2026-10-01 | TLC Dental (Dr Leonard Hoffenberg) | Review platforms re-checked: HealthEngine lists the practice with its Google rating only, no WhatClinic profile, and WordOfMouth and RateMDs could not be read, so "reviewed on other platforms" changed from yes to unknown. |
| 2026-09-29 | Bondi Junction Dental Clinic | Corrected 2026-09-29: no owner replies to reviews: the Google listing is unclaimed. |
| 2026-09-29 | Bridge Street Dental Clinic (Dr Elena Donets) | Corrected 2026-09-29: review count 36 (was 33) from the Google listing on 2026-09-26; review recency within 3 months (newest review dated 2026-09-05); owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-04). |
| 2026-09-29 | Lumière Dental Centre | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-06-01). |
| 2026-09-29 | Macquarie Dental | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-25). |
| 2026-09-29 | Pitt Street Dental Centre | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-23); owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-09). |
| 2026-09-29 | Simply Dental Chatswood | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-18). |
| 2026-09-29 | Sydney CBD Dentistry | Corrected 2026-09-29: review recency within a year (newest review dated 2026-04-29); owner replies to reviews confirmed on the Google listing (owner reply dated 2026-05-08). |
| 2026-09-29 | Sydney Dental Implant Centre | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-20). |
| 2026-09-29 | Sydney Dental Surgeons | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-17). |
| 2026-09-29 | TLC Dental (Dr Leonard Hoffenberg) | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-14). |
| 2026-09-07 | Methodology v1.4.0 | Narrowed the "Opaque or bait pricing" red flag to what its published definition describes. Until now the flag was applied automatically to every clinic that does not publish a price list — a harsher statement than the evidence supports, since the catalogue defines the flag as complaints about final bills materially exceeding quoted prices, or advertised prices that are not honoured. Not publishing prices is already scored: it costs the clinic points in the price transparency category, and it is not, on its own, evidence of bait pricing. The automatic rule is removed, so the flag and its 2-point penalty come off about 1,300 clinic pages across the index; no clinic gains a flag, and no weight, severity or other scoring rule changed. The flag can still be recorded against a clinic by hand with cited sources, and about 210 clinics carry such an entry today; we are reviewing those entries in a follow-up pass, because some of them were also written for nothing more than an unpublished price list. |
| 2026-09-03 | Methodology v1.3.1 | Clarified that the publication criteria refer to the clinic’s own channels: a service list, the names of the dentists and a price list count when the clinic itself publishes them (its website, its social profiles or its own Google Business profile) — registers, directories and review sites do not, and a time-limited promotional offer is not a price list. Added a third state for a dentist’s licence, "checked, not found in the public register": a dentist we searched for in the national register and did not find is now recorded as checked-but-unverified with the date of the check, instead of being shown either as "not checked yet" or as the "not published" red flag. Neither change alters any weight or penalty; the red-flag rule still fires only on a verified negative. Also corrected the wording of the penalty note under the ranking table, which rendered as "20−" in right-to-left dictionaries. |
| 2026-08-26 | Bondi Junction Dental Clinic | Deepen 2026-08-26: rechecked website/contacts/hours (unchanged) and confirmed open; Google Business listing verified but still has zero reviews (rating/review-count remain unset); searched multiple platforms (Bing directory queries, Doctify, dentistssydneycbd.com.au-style local directories, AHPRA - no individual dentist is named on the clinic's own site to look up) and found no qualifying independent external source beyond the clinic's own website and its unrated Google listing - reported as an honest gap rather than a guess; visibility scout 5 queries found no mentions; sedation unchanged (null - no info found); no uncited existing sources to triage. |
| 2026-08-26 | Bridge Street Dental Clinic (Dr Elena Donets) | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; newly observed Google rating 4.9 from 33 reviews (was unrated) under the Google Business name 'Sydney CBD Dentist Bridge Street'; added 2 independent external sources (AHPRA, dentistssydneycbd.com.au directory) corroborating Dr Elena Donets and contact details; visibility scout 5 queries found no mentions; sedation unchanged (null - no info found); no uncited existing sources to triage. |
| 2026-08-26 | Lumière Dental Centre | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; newly observed Google rating 5.0 from 195 reviews (was unrated); added AHPRA register as an independent external source confirming Dr Ahmed Elkhatib; visibility scout 5 queries found an implants mention; sedation = false (all sedation types described as conscious); no uncited existing sources to triage. |
| 2026-08-26 | Lumière Dental Centre | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Offers inhalation, oral and IV sedation, all described as conscious; patient remains awake. |
| 2026-08-26 | Macquarie Dental | Deepen 2026-08-26: rechecked website/contacts/hours (unchanged) and confirmed open; Google rating re-verified at 4.9 from 249 reviews (up from 244); added 2 independent external sources (AHPRA register, Doctify) corroborating named dentists; visibility scout across 5 queries found implants and emergency mentions; no uncited existing sources found in clinics.json to triage. |
| 2026-08-26 | Pitt Street Dental Centre | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; Google rating re-verified at 4.9 from 549 reviews (up from 535); added 3 independent external sources (AHPRA, topexperts.com.au, Doctify) beyond own site; visibility scout 5 queries found a best-dentist AI-overview mention; sedation = true (general anaesthesia via hospital accreditation + in-house twilight sedation); no uncited existing sources to triage. |
| 2026-08-26 | Pitt Street Dental Centre | Recorded sedation / general anaesthesia availability (informational): documented as available. Offers twilight sedation in-house; Dr Cai holds surgical accreditation at Westmead Private and Strathfield Private Hospitals for general anaesthesia procedures. |
| 2026-08-26 | Simply Dental Chatswood | Deepen 2026-08-26: rechecked website (relocated - now 2A Blakesley St, Chatswood, phone unchanged) and confirmed open; Google rating re-verified at 4.9 from 308 reviews (up from 165); added 2 independent external sources (AHPRA, Doctify) corroborating named dentists; visibility scout 5 queries found no mentions; sedation unchanged (null - no info found); no uncited existing sources to triage. |
| 2026-08-26 | Sydney CBD Dentistry | Deepen 2026-08-26: rechecked website/contacts/prices (unchanged) and confirmed open; newly observed Google rating 4.8 from 138 reviews (was unrated) under the Google Business name 'Sydney CBD Dentistry | Cosmetique Dental'; added Doctify as an independent external source, which - unlike the clinic's own site - names 5 specialists (addresses context for the existing no_dentists_listed redFlag, though the own site remains unchanged); visibility scout 5 queries found no mentions for the exact canonical wording; sedation unchanged (null - no info found); no uncited existing sources to triage. |
| 2026-08-26 | Sydney Dental Aesthetics & Implants | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; newly observed Google rating 4.8 from 87 reviews (was unrated); added AHPRA register as an independent external source confirming all 3 named dentists; visibility scout 5 queries found an implants mention; sedation = false (IV sedation explicitly leaves patient responsive); no uncited existing sources to triage. |
| 2026-08-26 | Sydney Dental Aesthetics & Implants | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. IV sedation ("twilight sedation"/"sleep dentistry" branding) explicitly described as patient remaining responsive; no general anaesthesia offered. |
| 2026-08-26 | Sydney Dental Implant Centre | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; newly observed Google rating 5.0 from 27 reviews (was unrated); added 2 independent external sources (AHPRA, topexperts.com.au) beyond own site; visibility scout 5 queries found an implants mention; sedation unchanged (null - only local anaesthesia mentioned on site); no uncited existing sources to triage. |
| 2026-08-26 | Sydney Dental Surgeons | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; Google rating independently verified at 4.9 (57 reviews) via Maps, superseding the prior self-reported 5.0/19 figure sourced only from the clinic's own site; added Doctify as an external source naming a specialist not listed on the own site (name unconfirmed against AHPRA); visibility scout 5 queries found an english-speaking organic-ranking mention; sedation = false (IV sedation explicitly conscious); no uncited existing sources to triage. |
| 2026-08-26 | Sydney Dental Surgeons | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. IV sedation offered but explicitly conscious sedation; patient stays awake and responsive. |
| 2026-08-26 | The Paddington Dental Surgery | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; newly observed Google rating 5.0 from 525 reviews (was unrated); added 3 independent external sources (AHPRA, topexperts.com.au, Doctify); visibility scout 5 queries found a best-dentist AI-overview mention; sedation = true (general anaesthesia via external anaesthetist referral); no uncited existing sources to triage. |
| 2026-08-26 | The Paddington Dental Surgery | Recorded sedation / general anaesthesia availability (informational): documented as available. Offers general anaesthesia via referral to an anaesthetist at a nearby day surgery. |
| 2026-08-26 | TLC Dental (Dr Leonard Hoffenberg) | Deepen 2026-08-26: rechecked smiledocs.com.au profile/contacts (unchanged) and confirmed open; Google rating directly verified at 5.0 from 252 reviews via Maps, superseding the prior directory-reported 4.9/188 figure (Google Business listing now stands alone as 'TLC Dental'); added 2 independent external sources (AHPRA, topexperts.com.au) beyond the smiledocs.com.au profile; visibility scout 5 queries found no mentions; sedation = false (only nitrous oxide/oral sedation described, both conscious); no uncited existing sources to triage. |
| 2026-08-26 | TLC Dental (Dr Leonard Hoffenberg) | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Only oral sedation and nitrous oxide ("happy gas") offered, both explicitly conscious; no IV/twilight/general anaesthesia mentioned. |
| 2026-08-25 | Methodology v1.3.0 | Corrected how the two licensing red flags are applied ("Clinic operating licence not published" and "Dentists / their licences not listed"). Previously they were applied whenever licensing data was absent from our records, which treated unchecked data as a negative finding — contrary to the methodology's own rule that unverified data is a fact about our coverage, not about the clinic. Both flags now apply only where we have verified that the information is not published. Manual licensing flags that rested on unverified data were removed from the affected clinics. No other scoring rules changed; most scores rise because the incorrect penalty is removed. |
| 2026-08-23 | Methodology v1.2.0 | Added an informational "Sedation & general anaesthesia" availability field to every clinic and a new "Sleep Dentistry (Sedation / GA)" list, for patients who cannot tolerate — or would rather not be awake for — treatment. This field is informational and does not change any transparency score. |
| 2026-07-12 | Bondi Junction Dental Clinic | Initial data collection. |
| 2026-07-12 | Bridge Street Dental Clinic (Dr Elena Donets) | Initial data collection. |
| 2026-07-12 | Lumière Dental Centre | Initial data collection. |
| 2026-07-12 | Macquarie Dental | Initial data collection. |
| 2026-07-12 | Pitt Street Dental Centre | Initial data collection. |
| 2026-07-12 | Simply Dental Chatswood | Initial data collection. |
| 2026-07-12 | Sydney CBD Dentistry | Initial data collection. |
| 2026-07-12 | Sydney Dental Aesthetics & Implants | Initial data collection. |
| 2026-07-12 | Sydney Dental Implant Centre | Initial data collection. |
| 2026-07-12 | Sydney Dental Surgeons | Initial data collection. |
| 2026-07-12 | The Paddington Dental Surgery | Initial data collection. |
| 2026-07-12 | TLC Dental (Dr Leonard Hoffenberg) | Initial data collection. |
| 2026-07-08 | Methodology v1.1.0 | Added licensing transparency: clinics are now penalised when they do not publish their operating licence, or do not list their dentists together with their professional licence numbers. Each clinic page now shows a Licensing & Credentials section. |
| 2026-07-03 | Methodology v1.0.0 | Initial public methodology. |