Macquarie Dental
According to our open methodology, this clinic scored 68.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #2 of 12 ranked clinics · Last checked: 26 August 2026
68.3/100
Positions by Rating Profile
- Overall Transparency & Trust#268.3/100
- Best for Expats#264.5/100
- Best for Dental Implants#265.5/100
- Best for Emergency Dental Care#269.5/100
- Best Price Transparency#444.7/100
- Best English-speaking Clinics#267.2/100
- Best for Families / Children#271.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No mention of sedation dentistry, IV sedation, general anaesthesia, or nitrous oxide found on site.
Summary
Sydney CBD dental practice on Macquarie Street offering general, cosmetic, orthodontic (Invisalign) and implant dentistry. Site lists a team of six dentists, several with published AHPRA registration numbers, and CBCT imaging.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 18.5 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed AHPRA register and Doctify independently confirm named principal dentists. [macquarie-dental-deepen-7] [macquarie-dental-deepen-8] [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
18.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 (was 4.9 from 244 reviews on 2026-07-12) [macquarie-dental-deepen] | 6/6 |
| ◐ | Google review volume as of 2026-08-26 (up from 244) [macquarie-dental-deepen] | 2.5/3 |
| ✓ | Review recency Most recent review ~3 weeks old (as of 2026-08-26) [macquarie-dental-deepen] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 10 of the 10 reviews read carry an owner reply, 6 of them to reviews from the last 12 months; the latest reply is dated 2026-09-25 (to a review of 2026-09-25). [macquarie-dental-deepen-11] [macquarie-dental-gbp-2026-09-26] | 2/2 |
| ✓ | No recurring complaints The lowest-rated Google reviews read three different complaints (a root canal and an extra charge in 2022, general service in 2017, an Invisalign result in 2023); 1–2★ ratings are 3 of 255 (1.2 %), so no complaint repeats. [macquarie-dental-deepen-11] | 2/2 |
| ✓ | No suspicious review patterns No burst and no templated texts: the 10 reviews read (dated 2017-07-24 to 2026-09-25) fall on 10 different days, at most 4 five-star reviews fall within any 3 days (under 10 % of the 255 reviews), and no two open with the same wording. [macquarie-dental-deepen-11] | 2/2 |
| ✓ | Active Facebook presence Facebook page "Macquarie Dental" (517 followers) with posts up to 2026-09-25, linked from the clinic's website. [macquarie-dental-presence] [macquarie-dental-presence-2] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Macquarie Dental Sydney" and "Macquarie"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [macquarie-dental-tripadvisor] [macquarie-dental-tripadvisor-2] | 0/0.5 |
| ✗ | Other review platforms The RateMDs page of its orthodontist Dr Neil Lutton is unclaimed and has no reviews. No profile found on WhatClinic, Dental Departures or Trustpilot (checked 2026-10-05). [macquarie-dental-deepen-9] [macquarie-dental-deepen-12] [macquarie-dental-deepen-13] [macquarie-dental-deepen-14] | 0/0.5 |
Medical Infrastructure
13 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
7 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Sydney", "English speaking dentist Sydney", "dental implants Sydney", "emergency dentist Sydney", "Sydney dental clinic for expats".
| ✗ | Mentioned for: best dentist Sydney [macquarie-dental-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Sydney [macquarie-dental-deepen-3] | 0/1 |
| ✓ | Mentioned for: dental implants Sydney Surfaced as 'Macquarie Dental Sydney CBD' in top local-pack results. [macquarie-dental-deepen-4] | 1/1 |
| ✓ | Mentioned for: emergency dentist Sydney Surfaced as 'Macquarie Dental Care' in the AI-generated overview and local pack. [macquarie-dental-deepen-5] | 1/1 |
| ✗ | Mentioned for: Sydney dental clinic for expats [macquarie-dental-deepen-6] | 0/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares MedicalOrganization and Dentist. [macquarie-dental-deepen-10] | 1.5/1.5 |
| ✓ | Google indexing quality [sq] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Andrew Harrold [s1] | Principal Dentist (implant dentistry) | DEN0001132435 |
| Dr Neil Lutton [s1] | Principal Dentist (orthodontics) | DEN0001365080 |
| Dr Christopher Telford [s1] | Dental Surgeon | DEN0001619337 |
| Dr Rosie McKernan [s1] | Associate Dentist | not verified |
| Dr Michael Salloum [s1] | Associate Dentist | not verified |
| Dr Ricky Patel [s1] | Associate Dentist | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://macquariedental.com.au/ |
|---|---|
| Phone | (02) 9223 9000 |
| https://www.facebook.com/DentistsMacquarieDental/ | |
| Google Maps | Map listing |
| Address | Level 6, Suite 1-2/229-231 Macquarie Street, Sydney NSW 2000, Australia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://macquariedental.com.au/ | Address, phone, dentist names, AHPRA numbers, services, CBCT, hours, English site. | 2026-07-12 |
| sq | search:best dentist Sydney / English speaking dentist Sydney / dental implants Sydney / emergency dentist Sydney / Sydney dental clinic for expats | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| macquarie-dental-deepen | https://www.google.com/maps/place/Macquarie+Dental+Sydney+CBD/@-33.… | Newest review timestamped ~3 weeks ago, observed 2026-08-26 | 2026-08-26 |
| macquarie-dental-deepen-2 | search:best dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| macquarie-dental-deepen-3 | search:english speaking dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| macquarie-dental-deepen-4 | search:dental implants Sydney | AI/search visibility scout 2026-08-26: appeared in Bing local-pack results for 'dental implants Sydney' | 2026-08-26 |
| macquarie-dental-deepen-5 | search:emergency dentist Sydney | AI/search visibility scout 2026-08-26: named in Bing AI overview ('Macquarie Dental Care – Sydney CBD... Phone: (02) 9223 9000') and local pack for 'emergency dentist Sydney' | 2026-08-26 |
| macquarie-dental-deepen-6 | search:dentist for expats Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| macquarie-dental-deepen-7 | https://www.ahpra.gov.au/Registration/Registers-of-Practitioners.aspx | AHPRA public register search for 'DEN0001132435' confirms Dr Andrew Lawrence Harrold, Dental Practitioner, registration status Registered, no conditions, principal place of practice Sydney NSW 2000, first registered 28/11/2007. Checked 2026-08-26. | 2026-08-26 |
| macquarie-dental-deepen-8 | https://www.doctify.com/au/practice/macquarie-dental | Doctify practice profile for Macquarie Dental (Suite 1-2 Level 6, 229-231 Macquarie Street, Sydney NSW 2000) lists Dr Neil Lutton as a specialist dentist. Checked 2026-08-26. | 2026-08-26 |
| macquarie-dental-gbp-2026-09-26 | https://www.google.com/maps?cid=2007009728056578471&hl=en | Google listing read on 2026-09-26: rating 4.9 from 255 reviews; star histogram 1★ 3 / 2★ 0 / 3★ 0 / 4★ 1 / 5★ 251; newest review dated 2026-09-25; 5 of the 5 newest reviews carry an owner reply, latest dated 2026-09-25. | 2026-09-26 |
| macquarie-dental-deepen-9 | https://www.ratemds.com/doctor-ratings/dr-dr-neil-lutton-sydney-nsw… | RateMDs page of Dr Neil Lutton, orthodontist, "Macquarie Dental Sydney CBD", read 2026-10-02: unclaimed (it carries the "Claim Profile" control) with "No reviews yet posted for this doctor" | 2026-10-05 |
| macquarie-dental-presence | https://www.facebook.com/DentistsMacquarieDental/ | Facebook page "Macquarie Dental" (517 followers, Dentist and dental surgery), read 2026-10-02; newest post 2026-09-25; 100% recommend (8 reviews); address Suite 1, Level 6, 229-231 Macquarie St, Sydney NSW 2000; phone +61 2 9223 9000; website macquariedental.com.au | 2026-10-02 |
| macquarie-dental-presence-2 | https://macquariedental.com.au/ | The clinic's website, read 2026-10-02: links the Facebook page DentistsMacquarieDental | 2026-10-02 |
| macquarie-dental-deepen-10 | https://macquariedental.com.au/ | Homepage HTML read on 2026-10-02: JSON-LD declares the types MedicalOrganization and Dentist, alongside WebSite and FAQPage. | 2026-10-02 |
| macquarie-dental-deepen-11 | https://www.google.com/maps?cid=2007009728056578471&hl=en | Google listing "Macquarie Dental Sydney CBD" (Dentist; Suite 1, Level 6/229-231 Macquarie St, Sydney NSW 2000, Australia), read 2026-10-05 in 2 review orders (lowest-rated first, newest first): 4.9 from 255 reviews (1★ 3 / 2★ 0 / 3★ 0 / 4★ 1 / 5★ 251); 10 distinct reviews read, dated 2017-07-24 to 2026-09-25, 10 with an owner reply. | 2026-10-05 |
| macquarie-dental-deepen-12 | https://www.whatclinic.com/dentists/australia | WhatClinic, read 2026-10-05: its profile sitemap (1150 dentist profiles in Australia, read 2026-09-30) has none under the clinic's name; a direct profile address under the name (macquarie) returns "page not found"; the profile address macquarie-dental now redirects to the country catalogue, as WhatClinic does for a profile it has removed; the profile "Macquarie Street Dental Centre" in the same building (Suite 4, Level 4, 229-231 Macquarie Street, Dr Mathi Nathan) is another practice | 2026-10-05 |
| macquarie-dental-deepen-13 | https://www.dentaldepartures.com/ | Dental Departures, read 2026-10-05: its clinic search does not list Australia as a location | 2026-10-05 |
| macquarie-dental-deepen-14 | https://www.trustpilot.com/review/macquariedental.com.au | Trustpilot, read 2026-10-05: no company page for macquariedental.com.au | 2026-10-05 |
| macquarie-dental-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Macquarie Dental Sydney" (2 places, 4 attractions, 6 hotels), none of them a dental practice near the clinic; 12 suggestions for "Macquarie" (3 places, 4 attractions, 5 hotels), none of them a dental practice near the clinic; no listing for this clinic | 2026-10-02 |
| macquarie-dental-tripadvisor-2 | https://macquariedental.com.au/ | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | onOtherPlatforms true → false: the RateMDs page it rested on is unclaimed and has no reviews. No profile found on WhatClinic, Dental Departures or Trustpilot. |
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2017-07-24 to 2026-09-25; 4.9 from 255): recurring complaints false; suspicious review patterns false. |
| 2026-10-02 | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: RateMDs (profile of one of the practice's dentists at the practice, no reviews yet); the Birdeye page cited before only repeats Google reviews. |
| 2026-09-29 | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-25). |
| 2026-08-26 | Deepen 2026-08-26: rechecked website/contacts/hours (unchanged) and confirmed open; Google rating re-verified at 4.9 from 249 reviews (up from 244); added 2 independent external sources (AHPRA register, Doctify) corroborating named dentists; visibility scout across 5 queries found implants and emergency mentions; no uncited existing sources found in clinics.json to triage. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.