Pitt Street Dental Centre
According to our open methodology, this clinic scored 71.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #1 of 12 ranked clinics · Last checked: 26 August 2026
71.7/100
Positions by Rating Profile
- Overall Transparency & Trust#171.7/100
- Best for Expats#167/100
- Best for Dental Implants#168.5/100
- Best for Emergency Dental Care#171/100
- Best Price Transparency#254.5/100
- Best English-speaking Clinics#169.2/100
- Best for Families / Children#173.5/100
- Sleep Dentistry (GA / deep sedation)#171.7/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented Offers twilight sedation in-house; Dr Cai holds surgical accreditation at Westmead Private and Strathfield Private Hospitals for general anaesthesia procedures. [pitt-street-dental-centre-deepen-10]
Summary
Sydney CBD practice on Pitt Street focused on cosmetic dentistry and dental implants, including same-day, All-On-4 and advanced implant techniques. CBCT imaging on site and a downloadable price list referenced.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed AHPRA register, Doctify and topexperts.com.au independently corroborate principal dentist Dr Michael Cai. [pitt-street-dental-centre-deepen-7] [pitt-street-dental-centre-deepen-8] [pitt-street-dental-centre-deepen-9] [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
3 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Downloadable price list referenced; specific fees not shown on homepage (AUD). [s1] | 3/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 (was 4.9 from 535 reviews on 2026-07-12) [pitt-street-dental-centre-deepen] | 6/6 |
| ✓ | Google review volume as of 2026-08-26 (up from 535) [pitt-street-dental-centre-deepen] | 3/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-23 (listing read 2026-09-26). [pitt-street-dental-centre-gbp-2026-09-26] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to reviews on the Google listing: 1 of the 5 newest reviews answered, owner reply dated 2026-09-09 (read 2026-09-26). [pitt-street-dental-centre-gbp-2026-09-26] | 2/2 |
| ✓ | No recurring complaints The lowest-rated Google reviews read different complaints (two about reception manner, two about price, one about a wisdom-tooth extraction), none reaching three; 1–2★ ratings are 10 of 556 (1.8 %), so no complaint repeats. [pitt-street-dental-centre-deepen-13] | 2/2 |
| ? | No suspicious review patterns A 2017 1★ review says the clinic’s high rating comes from a $50 discount offered to reviewers; the ten reviews read (2017-05-28 to 2026-10-03) show no burst, but the allegation keeps the question open. [pitt-street-dental-centre-deepen-13] | 0/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Pitt Street Dental Centre Sydney" and "Pitt Street"; the clinic's site does not link to TripAdvisor (checked 2026-10-02 and 2026-10-05). [pitt-street-dental-centre-tripadvisor] [pitt-street-dental-centre-tripadvisor-2] | 0/0.5 |
| ✓ | Other review platforms Has a WhatClinic profile filled in by the clinic (staff, photos, opening hours) and a Word of Mouth page at 2/70 Pitt Street; no reviews yet on either. [pitt-street-dental-centre-deepen-11] [pitt-street-dental-centre-deepen-12] | 0.5/0.5 |
Medical Infrastructure
13 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
6 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Sydney", "English speaking dentist Sydney", "dental implants Sydney", "emergency dentist Sydney", "Sydney dental clinic for expats".
| ✓ | Mentioned for: best dentist Sydney Ranked #3 (topexperts.com.au aggregation, 4.8/5 from 357 reviews across profiles) and named directly in Bing AI overview. [pitt-street-dental-centre-deepen-2] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Sydney [pitt-street-dental-centre-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Sydney Was surfaced for a differently-worded implants query last cycle; not in top results for the exact query today. [pitt-street-dental-centre-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Sydney [pitt-street-dental-centre-deepen-5] | 0/1 |
| ✗ | Mentioned for: Sydney dental clinic for expats [pitt-street-dental-centre-deepen-6] | 0/1 |
| ✓ | Structured data on website Rating schema markup present. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality [sq] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Michael Cai [s1] | Principal Dentist (cosmetic, implants, restorative) | DEN0001393837 |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: No suspicious review patterns
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://pittstdentalcentre.com.au/ |
|---|---|
| Phone | +61 2 8000 1832 |
| https://www.facebook.com/PittStDentalCentre/ | |
| Google Maps | Map listing |
| Address | Level 2, 70 Pitt Street, Sydney NSW 2000, Australia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://pittstdentalcentre.com.au/ | Address, phone, email, principal dentist AHPRA number, services, CBCT, hours, photos, price list reference. | 2026-07-12 |
| sq | search:best dentist Sydney / English speaking dentist Sydney / dental implants Sydney / emergency dentist Sydney / Sydney dental clinic for expats | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| pitt-street-dental-centre-deepen | https://www.google.com/maps/place/Pitt+Street+Dental+Centre/data=!4… | Google rating 4.9 (549 reviews) as of 2026-08-26 | 2026-08-26 |
| pitt-street-dental-centre-deepen-2 | search:best dentist Sydney | AI/search visibility scout 2026-08-26: named in Bing AI overview - 'Pitt St Dental Centre – Located at Level 2/70 Pitt St, Sydney CBD... 4.9/5 rating from over 370 reviews' | 2026-08-26 |
| pitt-street-dental-centre-deepen-3 | search:english speaking dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-4 | search:dental implants Sydney | AI/search visibility scout 2026-08-26: not present in top results for this exact query | 2026-08-26 |
| pitt-street-dental-centre-deepen-5 | search:emergency dentist Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-6 | search:dentist for expats Sydney | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pitt-street-dental-centre-deepen-7 | https://www.ahpra.gov.au/Registration/Registers-of-Practitioners.aspx | AHPRA public register search for 'DEN0001393837' confirms Dr Michael Hongyue Cai, Dental Practitioner, principal place of practice Sydney NSW 2000. Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-8 | https://topexperts.com.au/nsw-sydney-dentists | "Pitt St Dental Centre... 4.8/5 ⭐ | 357 reviews across 2 profiles | dental clinic in Sydney CBD that offers cosmetic dentistry, dental implants, restorative dentistry, and general dentistry." Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-9 | https://www.doctify.com/au/practice/pitt-street-dental-centre | Doctify practice profile (Level 2/70 Pitt St, Sydney) lists Dr Michael Cai as the specialist dentist. Checked 2026-08-26. | 2026-08-26 |
| pitt-street-dental-centre-deepen-10 | https://pittstdentalcentre.com.au/treatments/sedation-dentistry/ | "Dr Cai holds surgical accreditation at Westmead Private Hospital and Strathfield Private Hospital for procedures requiring general anaesthesia"; twilight sedation administered in-house. | 2026-08-26 |
| pitt-street-dental-centre-gbp-2026-09-26 | https://www.google.com/maps?cid=16315479403554367421&hl=en | Google listing read on 2026-09-26: rating 4.9 from 553 reviews; star histogram 1★ 10 / 2★ 0 / 3★ 1 / 4★ 14 / 5★ 528; newest review dated 2026-09-23; 1 of the 5 newest reviews carry an owner reply, latest dated 2026-09-09. | 2026-09-26 |
| pitt-street-dental-centre-deepen-11 | https://www.whatclinic.com/dentists/australia/new-south-wales/sydne… | WhatClinic profile "Pitt Street Dental Centre", 2/70 Pitt Street, Sydney NSW 2000 (the clinic's address), read 2026-10-02: filled in by the clinic — its staff named (Dr Mark Gadeley, Dr Andy Kumar, Dr Michael Cai), 2 photos of the clinic, its opening hours; no patient reviews yet | 2026-10-05 |
| pitt-street-dental-centre-deepen-12 | https://www.wordofmouth.com.au/reviews/pitt-street-dental-centre | Word of Mouth business page "Pitt Street Dental Centre", Level 2 70 Pitt Street, Sydney NSW 2000 (the clinic's address), read 2026-10-02: no reviews yet; the page carries no "Is this your business? Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-05 |
| pitt-street-dental-centre-deepen-13 | https://www.google.com/maps?cid=16315479403554367421&hl=en | Google listing "Pitt Street Dental Centre" (Dentist; Level 2/70 Pitt St, Sydney NSW 2000, Australia), read 2026-10-05 in 2 review orders (lowest-rated first, newest first): 4.9 from 556 reviews (1★ 10 / 2★ 0 / 3★ 1 / 4★ 14 / 5★ 531); 10 distinct reviews read, dated 2017-05-28 to 2026-10-03, 0 with an owner reply. | 2026-10-05 |
| pitt-street-dental-centre-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-02: 12 suggestions for "Pitt Street Dental Centre Sydney" (5 attractions, 7 hotels), none of them a dental practice near the clinic; 12 suggestions for "Pitt Street" (2 places, 4 attractions, 4 hotels, 2 restaurants), none of them a dental practice near the clinic; no listing for this clinic | 2026-10-02 |
| pitt-street-dental-centre-tripadvisor-2 | https://pittstdentalcentre.com.au/ | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2017-05-28 to 2026-10-03; 4.9 from 556): recurring complaints false. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: WhatClinic and Word of Mouth (clinic pages, no reviews yet); the Birdeye page cited before only repeats Google reviews. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-23); owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-09). |
| 2026-08-26 | Recorded sedation / general anaesthesia availability (informational): documented as available. Offers twilight sedation in-house; Dr Cai holds surgical accreditation at Westmead Private and Strathfield Private Hospitals for general anaesthesia procedures. |
| 2026-08-26 | Deepen 2026-08-26: rechecked website/contacts (unchanged) and confirmed open; Google rating re-verified at 4.9 from 549 reviews (up from 535); added 3 independent external sources (AHPRA, topexperts.com.au, Doctify) beyond own site; visibility scout 5 queries found a best-dentist AI-overview mention; sedation = true (general anaesthesia via hospital accreditation + in-house twilight sedation); no uncited existing sources to triage. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
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